IT Operations Manager

We are looking for a IT Operations Manager to support our client based in Tallahassee, Florida.

US BASED CANDIDATES ONLY.  

This is an remote position. 

*No third parties and no sponsorship*

Who we are

Founded in 2009 and headquartered in beautiful Miami, FL, TECKpert is a tech consulting and staff augmentation firm.  At TECKpert, we offer a contingent workforce built for any size digital transformation project. Experts in design, development, IT, analytics and marketing, provide innovative digital solutions to achieve success in our new economy. Our leaders identify the technical talent best suited to bolster our client’s capabilities, across all industries, including, healthcare, government, finance, legal, real estate, and startups.

The Opportunity

TECKpert’s client, a government agency in Florida, is seeking a dedicated and experienced Computer Operations Manager to join their team in Celebration, FL. The successful candidate will be responsible for leading and managing the daily activities of a technical team, ensuring operational support coverage, and driving continuous improvement initiatives to enhance service delivery. This role requires flexibility to work hours between 7:00 AM and 6:00 PM, Monday - Friday, and travel between FDOT locations 25% - 40% of the time. Teleworking is not authorized for this position.

Job duties include, but are not limited to:

• Lead and manage the delivery of IT services across the program, ensuring alignment with business needs and service level expectations.
• Manage and coordinate daily activities of the technical team, including project scheduling, monitoring, and incident response.
• Ensure operational support coverage and adherence to Service Level Agreements (SLAs).
• Monitor system performance and availability, ensuring timely resolution of issues.
• Develop, implement, and maintain operational standards, procedures, and best practices.
• Ensure compliance with internal policies, industry standards, and regulatory requirements, including IT policies and security standards.
• Plan and manage the integration and support of new technologies into the environment.
• Collaborate with infrastructure and application teams for seamless deployment and support of systems.
• Oversee the deployment, configuration, and lifecycle management of IT assets, including desktops, laptops, mobile devices, printers, and servers.
• Develop and implement IT service management processes: incident, problem, change, and request management.
• Coordinate and support enterprise-wide software rollouts, updates, and patch management activities.
• Monitor and improve service desk performance, ensuring timely resolution of user issues and high customer satisfaction.
• Provide computer and user support, including installation and configuration of hardware and software, upgrades, patches, and advanced technical support.
• Perform advanced network and telephony support and provide on-site support for remote troubleshooting by other technical staff.
• Lead, mentor, and develop a team of supervisors, project leaders, and technical staff, conducting performance evaluations, training, and succession planning.
• Provide input on business continuity planning and disaster recovery strategies.
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.

Compensation and Term 

This opportunity is for a full-time, contract position with possible extensions and pay commensurate with experience up to $155,000 per year. Medical, dental, vision and life insurance available after 30 days of hire.

Qualifications you need

A successful candidate has the following experience:

• Minimum of 7 years of IT work experience, including managing team(s) responsible for production and operations support.
• Bachelor's Degree in Computer Science, Information Systems, or other related field, or equivalent work experience.
• Ability to travel between client locations 25% - 40% of the time.
• Ability to lift up to 50 lbs.
• Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.
• Demonstrated knowledge, skills, and abilities in Initiative, Communication, Customer Service, Decision Making, Flexibility, Interpersonal, Leadership, Problem Solving, Team Building, and Quality Assurance.

Working with us

Working with TECKpert means more options. As new opportunities arise, you tell us what you think is a good fit for you. What industries interest you most? Do you prefer an on-location, 9-5? Or would you want a flexible schedule and remote work? We proudly offer a wide variety of roles. Many of our TECKperts enjoy coworking and skills training coupled with the stability of full-time employment. We believe TECKpert gives today's digital professionals an agile path to start and advance their career. All of our opportunities require at least 20 hours per week and can be one to twelve months in length. Choose the opportunity that matches your interest and desired cadence. 

Next Steps

Thank you for applying. If you are selected, we will reach out for a skills assessment and to schedule a short prescreen video call to get to know you better. We will also be in touch for any future roles your profile will match with.

TECKpert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Important Application Notice:

To ensure the integrity of our recruitment process, please note the following requirements:

• Resume Formatting: Ensure your resume is clearly formatted and includes all relevant details. Applications with poorly formatted resumes or missing critical information will be rejected without review.
• Verification Information: To help verify your identity, please include a link to your LinkedIn profile, GitHub repository (for technical roles), or other professional profiles that can substantiate your experience and verify your identity.
• Fraudulent Submissions: We take candidate verification seriously. Submitting fraudulent information, fake resumes, or any attempt to deceive will result in immediate disqualification from the process. Fraudulent applications may also be referred to the appropriate authorities for further action.

Thank you for your cooperation.